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Cancellation Policy

We deeply appreciate your decision to join us and recognize the trust you place in our offerings. Life’s journey is full of unexpected turns, and we strive to accommodate those changes with grace and fairness. Our cancellation policy is designed to honor the commitment both you and we make in preparation for your participation. Below, we detail our approach to cancellations, including conditions under which refunds or credits might be provided.

Retreats: Given the extensive planning and resource allocation involved, cancellations for retreats must be made up to 6 months prior to the start date for a full refund. This timeframe allows us the opportunity to adjust our planning and offer the space to another participant.

Yoga Teacher Training: We understand the significant commitment made when enrolling in our teacher training programs. For this reason, we offer a full refund for cancellations up to 3 months before the program begins, respecting the dedication required for such an immersive experience.

Workshops: To foster an intimate and impactful learning environment, we ask that cancellations for workshops be made at least 48 hours in advance. This policy enables us to manage our resources effectively and, when possible, extend the opportunity to others.

Massage and Personal Sessions: Recognizing the personalized nature of these sessions, we require a 24-hour notice for cancellations. This respect for our practitioners’ time allows us to maintain a high standard of personalized care.

Refunds vs. Credits: We offer refunds as a testament to our commitment to your flexibility and financial wellbeing. Refunds are provided under the following conditions:

Financial Planning: Understanding that participants rely on refunds for their financial planning and reallocation of funds.
Unexpected Life Events: Acknowledging that life can present unforeseen challenges, we provide immediate financial relief through refunds.
One-Time Participation: Respecting decisions for one-time engagements without assuming future availability or interest.
Regulatory Compliance: Ensuring our practices are in line with legal obligations and participants’ rights.
In instances where the cancellation does not meet the criteria for a refund, we may offer credits towards future services, providing an alternative form of accommodation. This flexibility ensures that, despite life’s unpredictability, your investment with us remains valuable.

Special Considerations: We understand that exceptional circumstances can affect your plans. We encourage you to reach out to us to discuss your situation. Our team is committed to finding a compassionate and practical solution.

Your understanding and cooperation with our cancellation policy are immensely appreciated. It is crafted to ensure transparency, fairness, and respect for all members of our community. Should you have any questions or need further clarification, please do not hesitate to contact us.

Warm regards,

 

Jeanette